SHIFT Consulting

Who we are:

SHIFT Consulting is the professional services division of The Diversity Center of Northeast Ohio. We focus on leadership and organizational development initiatives with a justice, equity, diversity, and inclusion (JEDI) lens. Through our partnerships with business and community leaders, we support the development of inclusive environments where all feel connected, respected, and valued.

We work with your organization to SHIFT individual behaviors, interpersonal interactions, management practices, procedures, and policies toward inclusion. These practices enable organizations to attract, recruit, engage, and retain the world’s best talent, in today’s ever-growing and changing global marketplace. These efforts result in more innovative and successful work teams that are able to tackle today’s biggest challenges, resulting in more effective problem solving and decision making capabilities.  Ultimately, contributing to the agility and success of your organization.

Our approach:

We work with you to assess, identify, implement, and support your diversity, equity, and inclusion focused efforts.  This includes many different types of engagement, ranging from the design and delivery of educational opportunities and workshops, to full service consultation services centered on operationalizing and integrating diversity, equity, and inclusion into all levels and functions of the organization.

Click on the steps below to learn more about our process.

Inclusion Framework

SHIFT Consulting supports your organization by connecting your values to the Inclusion Framework. We address a justice, equity, diversity, and inclusion (JEDI)  on 4 levels:


Professional Consultation Services  

Leadership Development Workshops 

  • Organizational development with a diversity, equity and inclusion focus
  • Attracting, recruiting, engaging and retaining a diverse workforce
  • Culture and climate surveys
  • Diversity scorecards: measuring the impact of your efforts
  • Strategic planning
  • Benchmarking
  • Policies and procedures: inclusion analysis
  • Operationalizing values of diversity, equity and inclusion using Appreciative Inquiry
  • Increasing supplier and customer diversity
  • Diversity council, employee resource and affinity group development and support
  • Employee coaching
  • Restorative Justice in organizational and community settings
  • Introduction to Cultural Diversity
  • Stereotypes, Prejudice and Discrimination in the Workplace
  • Diversity, Equity and Inclusion in the Workplace
  • Unconscious Bias and Micro-messages
  • Cultural Intelligence
  • Intercultural Communication
  • Intersectionality
  • Dialogue
  • Communication and Conflict Resolution
  • A Business Case for Diversity and Inclusion
  • Inclusive Change Leadership
  • Compassion Fatigue and Intercultural Empathy
  • Cultural Competence in Healthcare
  • Healthcare Disparities
  • Civility and Respect
  • Leveraging Diversity in Thought utilizing the Herrmann Brain Dominance Instrument


SHIFT Consulting partners with local experts and thought leaders to provide high impact leadership development workshops and consultation services centered on specific identities and dimensions of diversity:

  • Race & Ethnicity
  • Interfaith
  • Generational Diversity
  • Gender
  • Women in Leadership
  • Trans Inclusion
  • (dis)Ability
  • Socio-Economic Status
  • Nationality / International Populations
  • Immigration

Partial List of Clients:

  • Avon Lake Public Library 
  • Cargill 
  • Cleveland Sight Center
  • Cleveland Food Bank
  • Cleveland Heights-University Heights Public Library
  • College Now
  • Community Assessment and Prevention Association 
  • Cuyahoga County Board of Health
  • Dayton Public Library
  • Dominion East Ohio
  • Gotta Groove Records
  • IdeaStream
  • Mansfield - Richland County Public Library
  • MetroHealth
  • Northeast Ohio Regional Library System
  • PNC Bank
  • Seeds of Literacy
  • The Legal Aid Society of Cleveland
  • United Cerebral Palsy 
  • Westlake Porter Public Library 

Why partner with us?

SHIFT Consulting is comprised of a group of passionate professionals that specialize in culture, diversity, equity, and inclusion in the workplace.  We are focused on building workplaces where everyone is connected, respected, and valued.  As part of a mission driven non-profit organization, we are committed to providing you with high impact, sustainable initiatives that are tailored to your unique needs and grounded within evidence based practices. By partnering with The Diversity Center of Northeast Ohio and SHIFT Consulting, you are supporting our goal of eliminating bias, bigotry, and racism throughout Northeast Ohio.  We take pride in the relationships and partnerships we’ve built, and the services that we provide.  We would love to hear from you.

Getting Started:

To learn more or to schedule your free consultation, contact us at, or
(216) 752-3000 ext 220



Our Team:

Amanda Cooper, Ph.D.
Vice President and Chief Operating Officer